Cancellation Policy

Right of Withdrawal (Cancellation Policy)

Last updated: November 2026

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

DUMMY_FIRMA
DUMMY_STRASSE
DUMMY_PLZ_ORT
DUMMY_LAND
Email: DUMMY_EMAIL
Phone: DUMMY_TELEFON

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Early Expiry of the Right of Withdrawal

The right of withdrawal expires early if we have fully performed the service and began the performance only after you gave your express consent and at the same time acknowledged that you lose your right of withdrawal once we have fully performed the contract.

Notes on Our Contracts

• Free 48-hour trial: you pay nothing. You can end the trial at any time in the customer panel with "End trial now"; we treat a withdrawal the same way.
• Paid servers, also after "Keep server and pay": the period starts when the contract is concluded. When ordering you expressly request that the server starts at once or keeps running without a break. If you withdraw, you therefore pay the share for the time used until then.
• You can also declare your withdrawal through a support ticket in the customer panel.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: DUMMY_FIRMA, DUMMY_STRASSE, DUMMY_PLZ_ORT, DUMMY_LAND, Email: DUMMY_EMAIL

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: _______________

Ordered on (*) / received on (*): _______________

Name of consumer(s): _______________

Address of consumer(s): _______________

Signature of consumer(s) (only if this form is notified on paper): _______________

Date: _______________

(*) Delete as appropriate.